One of the most underestimated features of Dynamics 365 is the knowledge base. No matter the low-key presence of KB articles, one could boost the customer services by delivering the customers much-needed information about the products and services you deliver. Of course, it boosts up the trustworthiness of the products and services you offer. Not only it enhances your customer services, but you gain various advantages over competitors. Read on for more advantages.

1. Keeping the customers on board.

You cannot only add informative articles in Microsoft d365, but you can also update them at the same time. With the advancements, it makes it easy to share information with your customers. This helps in engaging them for a long period of time and would find the answers to their queries easily as well.

2. Detailed guidance

You can also add images and videos to enhance the message in the KB article added in the Dynamics 365. It gives a sigh of relief to the customer support staff who would have to handle such simple queries which can be solved by a simple explanatory video.

3. Customer satisfaction

It is crucial to look after the customer service efficiently. You can answer the FAQs in detail with the help of these KB articles, so that the customers do not have to ping you again and again to get an answer for their simplistic queries.

4. Increase your reach

Many people share the information which they think is useful for others. Word of mouth is one of the most old school, yet an effective marketing technique to get your message spread across. And it is only possible with the trust of your customers. Your customers do not like to wait to get their call attended by the customer support team, now, they can simply login to the system and get themselves answered by the KB articles.